Why I know customer service is in trouble. 06/21/2011
"Have a good one." I hear this almost every day- sometimes multiple times a day- and it always bothers me. Usually it's when I get my soup at lunch. I set the cup on the counter, the cashier rings me up, I say "Thank you," and they reply (without hesitation and with about as much enthusiasm as someone traveling to a wake), "Have a good one." 'Have a good one?' Really? Is that all you've got? For me, this is a sure sign that customer service, as a vocation, is in trouble. Service reps can't even muster a "Thank you for stopping by," or "Have a nice day." No... these would be too personal. Too committal. We can post our dirty laundry on social networks multiple times a day, citing whether we're single, in a relationship, feeling those "monthly" blues, hung-over, fearing an STD, and can't bother to utter a personal greeting or thank you? For me, I don't think it's about courtesy as much as it is insincerity. Do they really care if I have a good one? Do they care whether I have one at all? Next time maybe I should respond, "I do. I assure you." Just to see what they say. Nah. Too personal. CommentsLeave a Reply |
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